Approved
The listing membership begins and the approved profile can be published. The annual fee is generally non-refundable after approval.
Refund policy
Fair outcomes,stated before checkout.
GraceScout displays the current annual membership rate before checkout. Payment starts an application and does not guarantee approval. Here is what happens after manual review.
Effective August 8, 2026
More information needed
The application stays pending while we wait for the requested details. This is not a denial and does not trigger an immediate refund.
Declined
We refund the initial application payment to the original payment method. Payment never guarantees directory approval.
Initial application refunds
If GraceScout declines a new listing after review, Intuico Digital LLC will issue a full refund of that initial membership payment to the original payment method. If we request more information, the application remains open; if it is later declined, the initial payment is refunded. If we close an incomplete application without approving it, we will also refund the initial payment.
After approval
Once an application is approved, the annual listing fee is generally non-refundable because the membership and publication services have begun. We will correct accidental duplicate charges and confirmed billing errors, and we will provide any refund required by applicable law. A later suspension or removal for inaccurate information, changed eligibility, or a violation of the terms does not ordinarily create a refund right.
Renewals and cancellation
Memberships renew annually at the rate confirmed during checkout while that membership remains continuously active. Cancel before the next billing date to prevent the next charge. Canceling forfeits the locked rate, so a later application uses the then-current new-member price. Cancellation normally leaves an approved listing active through the current paid term and does not create a prorated refund. Annual renewal charges are generally non-refundable except for a billing error, a refund required by law, or another exception we approve in writing.
How refunds are returned
Approved refunds are sent through Stripe to the original payment method. Posting time depends on Stripe, the card network, and your bank. If the original method cannot accept the refund, contact us so we can determine a lawful alternative.
Need help with a charge?
Email hello@intuicodigital.com from the address used at checkout and include the business name. GraceScout is operated by Intuico Digital LLC.
Read the terms